Country-clothing.com is not Bonart

Q1. You seem to only sell Bonart clothing. Are you the same firm by another name?
A1. Err... NO! Most certainly not. We are part of ADVANCE MICRO COMPUTERS LTD and we are mail order retailers, just the same as any other mail order retailer. Our business relationship with Bonart is the same as any other retailer. They happen to be on the same industrial estate as us but that's all. And in the future, we intend to expand the range to include other clothing & footwear manufacturers.

Order Acknowledgements

Q2. I received your Order Acknowledgment straightaway. Why haven't you sent my order?
A1. The order acknowledgment email is sent automatically by our shopping cart system and just confirms that it has recorded your order. It doesn't mean that your card details are absolutely correct or that all goods are in stock or that we've shipped your order! That has to wait for human intervention!

Card payments

Q3. I think you've debited my card and you've told me that my goods are now not available.. Can I have my money back?
A3. The Order Acknowledgement does NOT mean your card has been debited. It hasn't. Credit card companies do not allow their vendors to debit cards unless the goods are ready for despatch. We only debit your card when your order is packed up and ready for despatch.

Payment Problems

Q4. I've placed an order, it displays in the black box the Items Ordered and the Cart Value. Then my order disappears. What's going on? Do you want my order or not?
A4. You've either got cookies disabled or probably something like Zone Alarm Professional installed with it's cookie deleting "feature" enabled. That means it automatically detects cookies & splats them. Cookies have had a bad press. We just use them to keep track of the order and nothing else. If you've got Zone Alarm, just tell it to ignore cookies from www.country-clothing.com. Yes, I would like your order <GRIN>.